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Frequently Asked Questions

Orders

Once your order has been transmitted it is no longer possible to change, add or remove items from your order. You always have the right to withdraw from your order or parts of it within 14 days from the day you have picked up the order. If you want to exchange to another item or size you need to place a new order on our website.

Yes, but at the moment we are only able to ship to Sweden, Norway, Denmark and Finland. C

Delivery

The parcel will be held 14 days after arrival date.

We ship orders to Denmark and Finland by Postnord and by UPS to Norway.

Payment

We offer several different payment methods. Card payment by Visa, Mastercard and American Express, in all countries we ship to. Invoice by Klarna in Sweden, Norway and Finland.

Klarna will send your invoice by email when the order is shipped. If you have not received any invoice, please check your email spam box. You can also find your invoice at Klarna’s website and in the application.

Please check your email spam box for the invoice. If it is not in your spam box, please contact Klarna’s customer service. You can also find your invoice at Klarna’s website and in the application.

Returns & Exchanges

You always have the right to withdraw you order within 14 days from the day you have picked up your order at the delivery point. The withdraw does also apply sale items.

Fill in the return note that was sent with your order. Pack the item(s) you wish to return in its original packaging and send it in the package you received the order in. If you do not have the original packing (bag and carton the order was sent in) you can send the item(s) in other packing that bear the delivery. Place the return note in the parcel, put the pre-printed return label on the package and return it to your local drop off point.

Make a return for the item(s) you do not want and place a new order on our website for the item(s) you would like to exchange to.

You can print a new return note here.

You can still return the item(s) you do not want. Write the address below on the package and return it to your local drop-off point. Please notice that you will have to pay the shipping costs.

Send your return to:
Schenker Logistics C/O Morris
Hangarvägen 1B
438 70 Landvetter
SWEDEN

Please contact our customer care as soon as possible and state your customer number, order number and the item(s) you returned.

customercare@morrisstockholm.com
+46 (0) 33 72 01 505

As soon as we have received and processed your return, we will refund the amount of the return to your account. If you have paid your order with a credit card the amount will be refunded within 2-4 working days. If you have chosen invoice by Klarna the amount of the invoice will be updated, and you will be sent a new invoice. You can also find the updated invoice at Klarna’s website and in the application.

As soon as we have received and processed your return, the invoiced amount will be adjusted. Klarna will send you a new invoice with the updated amount by email, you can also find the updated invoice at Klarna.com and in the application.

You can return items from more than one order in the same package. Please notice that you need to add both order number to the return note, also which item that belongs to which order number.

Claim

If you have received a faulty item or an item that you did not order, please contact our customer care. If the item is faulty or damaged, we would like you to take a photo of the damage and enclose it in the email. We always try to repair the item or replace with a new item. If we are not able to repair or replace the item, you will receive a refund and the item need to be returned as claim.

Morris Lady

Due to strategic reasons, we have decided to end the concept Morris Lady. Our focus from now on will be on Morris Man.

We believe that the key to success is to offer a clear and strong brand. Therefore, Morris will go back to the roots, what we know best and focus on Morris Man. We believe in the end consumer’s clarity about what the brand stands for and we haven’t included Morris Lady in the collection. It’s about brand and focus.

You are able to styles from previous collections in our outlet stores:

– Hede Fashion Outlet (Kungsbacka, Gothenburg)
– Stockholm Quality Outlet (Barkarby, Stockholm)

Yes, Morris as a company follows the Swedish Consumer Agency’s recommendations regarding claims and will take responsibility for any claims.