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Returns & Exchanges

Right to withdraw

Morris follows the right of withdrawl. You always have the right to return your order, or parts of it, within 14 days after you have picked it up at delivery point. You can use the right of withdrawal on parts of or on your whole order.

You can read more about consumer rights at the Swedish Consumer Agency’s website here.

You are eligible to try the items you have ordered, but, in case of a return, the items need to be unworn and returned with all labels, hangtags and in their original packages. Swimwear and socks may be unpacked from its package, but not worn to be an approved return for hygienic reasons. The hygienic protection in the swimwear needs to be intact and attached when returned, in order to be approved.

In order to make a return, you need to fill in the return note, which you will find with your order or here below. You fill in which item/items you wish to return and the reason for the return. If you are living outside of Sweden, you need to contact our customer care in order to receive a pre-paid return label. If you do not follow this procedure, we cannot stand for the cost of the return. After receiving the pre-paid return label, attach it on the parcel and return it to the delivery point. Please have in mind to ask for a receipt. If your parcel should go missing, you need to be able to present a receipt that shows that you have submit the parcel to the delivery point.

You find the return note here.

Exchanges

If you would like to exchange an item for another, you have to return it according to the procedure mentioned above, and place a new order for the item wanted.

It normally takes 2-4 business days to process the return, from the day we have received it. Once we have processed the return, we will refund the amount of the returned items to you. You will receive the refund by the same payment method you used when placing the order. If you paid the order with a card or direct payment, it could take up to 2-3 business days until the refund is on your account. If you choose to pay by invoice, the invoice will be corrected shortly after the return has been processed. You will be able to see an updated version of the invoice on Klarna’s website and in the application. You can contact Klarna and our customer care in order to receive an updated invoice by e-mail and mail.

The purchase of the returned item will be refunded and the new order will be a handled as a separate purchase.

Claims

If you have received a faulty item or an item that you did not order, please contact our customer care. If the item is faulty or damaged, we would like you to take a photo of the damage and enclose it in the email. We always try to repair the item or replace with a new. If we are not able to repair or replace the item, you will receive a refund.

If the parcel is damaged when you pick it up at the delivery point, please claim it at the delivery point in connection with pickup.