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Terms & Conditions

Terms & Conditions

Following terms and conditions (below mentioned as terms and conditions), apply to the orders and purchases made by the customer (hereinafter referred to as “you”) via Morris webshop, www.morrisstockholm.com, and all sub-pages of this website (hereinafter referred to as “website”). By ordering from this website, you accept the terms between you and Morris Stockholm (JM Alsén Design AB).

The website morrisstockholm.com is provided by JM Alsén Design AB, corporate registration number 556657-2649, VAT registration number SE556657264901, 503 38 Borås, Sweden (Morris). The website is provided by JM Design AB NUF, ORG 820565002 MVA, in Norway. The terms “Morris”, “the website” and “we” below refers to Morris Stockholm / JM Design AB.

By using the website, morrisstockholm.com, and/or making a purchase from the website you accept the terms and conditions which is stated in this document. Therefore, make sure to read these terms and conditions and make sure you understand them before making a purchase.

When you have placed an order on the website, you will receive an order confirmation by email. This order confirmation only confirms that we have received your order. It is only when we have sent you a shipping confirmation, once the order has been sent from our warehouse, that we confirm and accept your order. Morris has no minimum order value to place an order on the website.

 

It is at this point the agreement between you and Morris Stockholm is made. We require a minimum age of 18 years for purchases and orders from our website.

Morris Stockholm reserves for any stock shortage, stock differences, technical issues, specification changes, and any typographical errors on our site. Morris also reserves that certain product information is not complete.

Morris reserves the right to refuse orders. In cases where Morris cannot identify your home address, your order will not be valid. We also reserve the right to cancel orders at the request of Klarna, if there is any suspicion of fraud.

We strive to present our products on the website as accurately as possible. However, Morris cannot guarantee that all images accurately reflect the true appearance of the products. For example, Morris cannot guarantee that the proportions and colours shown on the website accurately reflect the proportions and colours that the garments have in reality. How the colours are rendered depends partly on your screen, your graphic card and settings in your computer.

We follow Trygg E-handels conditions for a user-friendly experience. You find more information regarding Trygg E-handel and their conditions here.

Personal Data

We protect our customers privacy and always strive to protect our customers privacy in the best possible way. It is our goal to always follow all applicable laws and regulations for personal data protections. By accepting the policy in connection with the purchase or submission of information, you accept the processing of your personal data as below:

Morris collects and stores information about you that you provide to us when you visit the website, make a purchase from our website or contact our customer service. All personal data is stored within the EU and EES, and will only be used by Morris and our associates. Morris will not sell your personal data to any third parties for advertising purposes.

In order to be able to offer you Klarna’s payment options, Morris will pass to Klarna your personal information, such as contact and order details. This will be provided in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Links

The site may contain links to other websites that are not under Morris control. We are not responsible for privacy protection or content on these websites. We only provide the links to make it easier for our visitors to find more information in specific areas.

 

Force Majeure

In the event of war, war-like event, civil war, revolution, uprising, government action, strike, lockout, natural disaster or similar event, Morris will be able to apply force majeure. This means that this agreement does not have to be fully met. If this happens, we will try to notify the customer. In the event of any dispute, we will of course follow the European ODR (Online Dispute Resolution).

 

Prices

The website contains a large number of products and there is a risk that some products, despite our efforts, may be incorrectly priced. Morris checks the prices as a part of our shipping routines.

 

Customs Duty & VAT

Customs duty and VAT are included in all prices. No other charges are added to your order.

Transport Damage

All shipments sent from Morris are insured by JM Alsén Design AB. If the package is damaged when received, please report this directly at the delivery point. If you discover the damage at home before you open the package, please contact customer service immediately.

Goods damaged in transport are replaced free of charge by Morris.

 

Immaterial Rights

The content of the website is protected by the copyright of Morris, all brands are registered trademarks. Photographs on the website may not be copied.

 

Social Media

As of now you can follow us on Facebook, Instagram, Youtube, LinkedIn and Pinterest. We are only responsible for personal data that Morris publishes or can influence the publication of.

Payments

Card

We accept Visa, Mastercard and American Express. When you place an order from morrisstockholm.com the amount of your order will be reserved on your card. Your card will not be debited until your order has been despatched from our warehouse and only for the items delivered. If you return any of the items ordered, we will refund the card used for the payment. The transaction process for the refund could take up to 2-3 working days, from the time we have processed your return.

All card transactions are encrypted (SSL) by our PCI-DSS certified partner Klarna, DIBS in Denmark, for your safety so unauthorized persons will not be able to see the information you provide about your card. Through Klarna, 3d-secure is applied to card payments.

 

Invoice

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer payment by invoice for our customers in Norway and Finland. The invoice will be sent once your order has been shipped from our warehouse. The payment is to be made to Klarna 14 days from invoice date, you will have received the items before making your payment. Klarna Invoice 14 days does not have any extra fees. The invoice will be sent from Klarna to you by email, you can also find the invoice in Klarna’s application and website. The minimum age for choosing invoice as payment method is 18 years. We reserve the right to cancel the order at Klarnas request, if there is any suspicion of fraud. You find the terms for Klarna Invoice 14 days here for Norway and here for Denmark.

Financing

Besides invoice and card payment we also offer financing via Klarna, Klarna Konto. With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information, you can find here for Norway and Denmark.

You can find more general information about Klarna here. Please contact Klarna’s customer service if you have any queries regarding your invoice or the financing service.

In order to be able to offer you Klarna’s payment options, Morris will pass to Klarna your personal data, such as contact and order details. This will be provided in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Klarna Norway

Phone: 21 01 89 91
or at www.klarna.com

 

Klarna Denmark

Phone: 69 91 88 81
or at www.klarna.com

Delivery Time

Our delivery time is 1-3 working days from the ordering date. During peak and sale seasons the delivery time might be slightly longer. When your order has been packed and shipped from us you will receive a confirmation by email. Once the package has reached the delivery point you will receive a text message with the delivery notification.

If delayed delivery of your order occur, you are welcome to contact our customer care at +46 (0) 33 72 01 505 or customercare@morrisstockholm.com. If the delivery does not take place within the promised delivery window, the customer has the right to cancel the purchase.

Unredeemed shipments that have not been picked up within 14 days are sent back to our warehouse. For unredeemed shipments, the customer is responsible for the return shipment of 39 NOK, 4 EUR and 35 DKK. This is debited via the payment method that the purchase has been made, when we have received and registered the return of your order.

 

Delivery Fee

Morris Stockholm has free shipping for orders over 699 NOK, 70 EUR and 550 DKK with standard delivery with Bring in Norway and Postnord in Denmark and Finland. For orders below this amount a delivery fee of 39 NOK, 4 EUR and 35 DKK will be charged.

The delivery option home delivery always costs 79 SEK, regardless of the amount of the order. Home delivery is only available within Sweden.

If you would like to make a return of your order, or part of the order, a return fee of 39 NOK, 4 EUR and 35 DKK will be charged on all orders. A return label is sent with all orders and if you haven’t received any return label, please contact our customer care.

Customs duty and VAT are included in all prices. No other charges are added to your order.

Returns & Exchanges

Right of withdrawal

Morris follows the right of withdrawl. You always have the right to return your order, or parts of it, within 14 days after you have picked it up at delivery point. You can use the right of withdrawal on parts of or on your whole order. Instructions for how to use the right of withdrawal and to make a return you find below.

You can read more about consumer rights at the Swedish Consumer Agency’s website here.

You can find The Swedish Consumer Agency’s form to use for the right of withdrawal here.

You are eligible to try the items you have ordered, but, in case of a return, the items need to be unworn and returned with all labels, hangtags and in their original packages. Swimwear and socks may be unpacked from its package, but not worn to be an approved return for hygienic reasons. The hygienic protection in the swimwear needs to be intact and attached when returned, in order to be approved.

In order to make a return, you need to fill in the return note, which you will find with your order or here below. You fill in which item/items you wish to return and the reason for the return. If you are living outside of Sweden, you need to contact our customer care in order to receive a return label. The cost of the returns are 39 NOK, 4 EUR and 35 DKK, for all orders. After receiving the return label, attach it on the parcel and return it to the delivery point. Please have in mind to ask for a receipt. If your parcel should go missing, you need to be able to present a receipt that shows that you have submit the parcel to the delivery point. We do not apply depreciation deductions on returns.

You find the return note here.

 

Exchanges

If you would like to exchange an item for another, you have to return it according to the procedure mentioned above, and place a new order for the item wanted.

 

Refund

It normally takes 2-4 business days to process the return, from the day we have received it. Once we have processed the return, we will refund the amount of the returned items to you. You will receive the refund by the same payment method you used when placing the order. If you paid the order with a card or direct payment, it could take up to 2-3 business days until the refund is on your account. If you choose to pay by invoice, the invoice will be corrected shortly after the return has been processed. You will be able to see an updated version of the invoice on Klarna’s website and in the application. You can contact Klarna and our customer care in order to receive an updated invoice by e-mail and mail.

The purchase of the returned item will be refunded and the new order will be a handled as a separate purchase.

Claims

If you have received a faulty item or an item that you did not order, please contact our customer care. As a customer you have a three-year guarantee to make a claim, and we would like you to contact us as soon as you have found a divergence on your bought item. If the item is faulty or damaged, we would like you to take a photo of the divergence and send it in an email to our customer care. If it is difficult to see the defect on a picture, we may ask you to send the item to us for examination. Morris stands for the freight cost of the item if an examination of the claim is required.

We always try to repair the item or replace with a new. If we are not able to repair or replace the item, you will receive a refund. If the claim does not meet Morris’s requirements, the customer stands for the cost of the return shipment of the item.

Morris reserves the right not to make a refund until the claim has been returned to Morris and approved. Refund in the event of an approved claim applies to the entire amounts without undue delay.

Morris follows the European Union’s Online Dispute Resolution, please find more information here.

If the parcel is damaged when you pick it up at the delivery point, please claim it at the delivery point in connection with pickup.

 

Contact Customer Care

For questions regarding your order, you are welcome to contact our Customer Care by phone and e-mail. We respond to your queries within 48 hours.

 

Monday – Friday: 10:00 – 16:00
customercare@morrisstockholm.com
+46 (0) 33 72 01 505