Once your order has been transmitted it is no longer possible to change, add or remove items from your order. You always have the right to withdraw from your order or parts of it within 14 days from the day you have picked up the order. If you want to exchange to another item you need to place a new order on our website.

We ship orders purchased via www.morrisstockholm.com to the Nordic countries and within the EU.

Unredeemed shipments that have not been picked up within 7 days are sent back to our warehouse, this concerns orders shipped to Denmark, Finland and within Sweden.

Orders shipped to Norway by Bring need to be picked up within 7 days. If you as receiver would like to extend to 14 days, you can contact Bring through their notification service free of charge.

For unredeemed shipments, the customer is responsible for the return shipment of 39 NOK, 7 EUR and 35 DKK. This is debited via the payment method that the purchase has been made when we have received and registered the return of your order.

We offer delivery options with Postnord and DB Schenker within Sweden. We ship orders to Denmark and Finland by Postnord, by Bring to Norway and standard delivery with UPS within the EU.

We offer several different payment methods. Card payment by Visa, Mastercard and American Express, in all countries we ship to. Invoice by Klarna in Sweden, Norway and Finland.

Klarna will send your invoice by email when the order is shipped. If you have not received any invoice, please check your email spam box. You can also find your invoice at Klarna’s website and in the application.

Please check your email spam box for the invoice. If it is not in your spam box, please contact Klarna’s customer service. You can also find your invoice at Klarna’s website and in the application.

You always have the right to withdraw you order within 14 days from the day you have picked up your order at the delivery point. The withdraw does also apply sale items.

Register your return in our return portal. Pack the item(s) you wish to return in its original packaging and send it in the package you received the order in. If you do not have the original packing (bag and carton the order was sent in) you can send the item(s) in other packing that bear the delivery. Once you have followed the steps in the return portal, you will receive a QR code to drop off the package at your drop off point.

Register your return or exchange in our return portal. Log in with the order number from the order confirmation and the email address used at the time of purchase. Once the registration is complete, you will receive a confirmation via email containing a link with a QR code to drop off your package at a service point. When the service point has received the package, the exchange item will be sent out as soon as possible. There is no return shipping fee for exchanges.

Please note that exchanges are not available during the sale period due to high demand and limited availability.

Contact [email protected] for further assistance.

As soon as we have received and processed your return, we will refund the amount of the return to your account. If you have paid your order with a credit card the amount will be refunded within 2-4 working days. If you have chosen invoice by Klarna the amount of the invoice will be updated, and you will be sent a new invoice. You can also find the updated invoice at Klarna’s website and in the application.

As soon as we have received and processed your return, the invoiced amount will be adjusted. Klarna will send you a new invoice with the updated amount by email, you can also find the updated invoice at Klarna.com and in the application.

Please note that you cannot return items from multiple orders in the same package. To return items from different orders, you need to send them separately and register each one individually in our return portal.

If you have received a faulty item, we ask that you submit a claim for the item through our return portal.